Current Hotel Intelligence for your portfolio
What your guests are saying, where you stand against your comp set, and the small number of hotels that deserve attention first. Every hotel, comp set and score shown here is invented for this walkthrough.
- Hotels reviewed
- 6
- Issues identified
- 12
- Evidence coverage
- 100%
- Competitive coverage
- 6 comp sets
Priority this cycle: Start with Harborline Suites Riverwalk in Tampa, FL — it carries the highest recoverable guest impact in the portfolio, and 3 hotels are currently behind their comp set.
Must act now
2
Guest issues are materially worse than the comp set. 1 further hotel is flagged to fix this week.
- Harborline Suites Riverwalk
- Cedar & Vine Hotel Midtown
Monitor
2
Watch the next cycle before committing spend.
- Lakeshore Court Hotel
- Summit Row Hotel Downtown
Protect the advantage
1
Ahead of the comp set — hold the current standard.
- Pinegrove Garden Hotel
What changed since last update
The handful of movements worth a management conversation, measured against the previous update of the same hotels and issues.
- Newly urgent
Harborline Suites Riverwalk
Guests raising the issue (30 days)
21% of guests28% of guests
Needs management attention. Priority rose 14 points to 88, and guests are still raising this more than at the comp set.
- Comp position changed
Cedar & Vine Hotel Midtown
Standing versus comp set
level with comp setbehind comp set
This hotel has slipped behind The Rowan Midtown on its leading guest issue.
- Comp position changed
Pinegrove Garden Hotel
Standing versus comp set
level with comp setahead of comp set
This hotel has moved ahead of Ballantyne Court on its leading guest issue.
- Improving
Northgate Inn & Conference Center
Guests raising the issue (30 days)
21% of guests18% of guests
Guests are mentioning this less often — down 14% since the last update.
- Improving
Summit Row Hotel Downtown
Guests raising the issue (30 days)
12.5% of guests11% of guests
Guests are mentioning this less often — down 12% since the last update.
No hotel got materially worse in this update.
Portfolio patterns
Where the same problem — or the same strength — shows up at more than one hotel.
Housekeeping is slipping at 3 hotels
Guests are raising housekeeping problems more often than in the previous window at 3 hotels in the portfolio.
Consider next: Treat this as a portfolio standard rather than a single-hotel miss. Consider one shared housekeeping review across these hotels before funding local fixes.
Front Office is slipping at 2 hotels
Guests are raising front office problems more often than in the previous window at 2 hotels in the portfolio.
Consider next: Treat this as a portfolio standard rather than a single-hotel miss. Consider one shared front office review across these hotels before funding local fixes.
3 hotels sit behind comp on room cleanliness
On room cleanliness, guests raise problems more often at these hotels than at their comp sets.
Consider next: This is where guests can be won back fastest. Consider prioritising these hotels ahead of issues where you already match the market.
2 hotels sit behind comp on check-in experience
On check-in experience, guests raise problems more often at these hotels than at their comp sets.
Consider next: This is where guests can be won back fastest. Consider prioritising these hotels ahead of issues where you already match the market.
Portfolio visual intelligence
Every quantitative view of this portfolio in one place. Each chart can be switched between bar, line and pie without changing a single measured value.
Portfolio Health
Demo portfolio · the latest verified hotel intelligence for the hotels you can see.
Where should management attention go this week?
Must act now
2
Action cannot wait · of 6 hotels you can see
Needs attention this week
3
Step in this week · of 6 hotels you can see
Hotels reviewed
6
Hotels you are responsible for
Monitor
2
Watch only
Protect the advantage
1
Already winning — hold the standard
Losing to comp set
3
Hotels trailing their competitors
Evidence coverage
100%
12 of 12 issues fully verified
Highest opportunity
Most recoverable guest value
- 88
- 76
- 63
Fastest deterioration
Biggest slide since the last update
- +14
Strongest comp advantage
Outperforming their comp set
- Ballantyne Court
Most urgent
Must act now, soonest recheck
- 30d
- 30d
Opportunity by hotel
Top 6 hotels by recoverable guest value. Select a hotel to see the evidence behind it. Portfolios larger than 25 hotels stay readable through the sortable table below.
Red = needs management attention, grey = monitor, brand = protect the advantage.
Are issues getting worse? 30 / 60 / 90-day guest mentions
How often guests raised your biggest issues in the last 30, 60 and 90 days. These are overlapping periods, not a trend line — the 90-day figure already includes the last 30 days. Select an entry to see the evidence behind it.
Where you win and lose against your comp set
How often guests raise each issue at your hotels compared with their comp set, in percentage points. Zero is the comp-set line: everything to the right of it is behind comp set. Bars to the left mean you are ahead of your comp set. Select an issue to see the evidence behind it.
Guests are mentioning this more often
Issues building fastest, by hotel and category, shown as the acceleration score published with this update (a relative index, not a percentage). A higher value means complaints are picking up speed, not that the issue is the largest today. A score of 0 means no change was measured for that issue. Select an issue to see the evidence behind it.
Roll up by
Views with nothing measured yet are disabled rather than invented.
| Property | Hotels | Avg opportunity | Attention | Monitor | Protect | Act now | |
|---|---|---|---|---|---|---|---|
| Harborline Suites Riverwalk | 1 | 88 | 1 | — | — | 1 | |
| Cedar & Vine Hotel Midtown | 1 | 76 | 1 | — | — | 1 | |
| Northgate Inn & Conference Center | 1 | 63 | 1 | — | — | — | |
| Lakeshore Court Hotel | 1 | 54 | — | 1 | — | — | |
| Summit Row Hotel Downtown | 1 | 47 | — | 1 | — | — | |
| Pinegrove Garden Hotel | 1 | 31 | — | — | 1 | — |
Where the problems sit — hotels by department
Guest mentions per department. Click a hotel to drill in.
| Hotel | Housekeeping | Front Office | Food & Beverage | Engineering | Rooms |
|---|---|---|---|---|---|
151 | 68 | ||||
61 | 136 | ||||
41 | 91 | ||||
30 | 67 | ||||
26 | 57 | ||||
14 | 32 |
What changed across my portfolio
- Harborline Suites Riverwalkrecoverable value 74 → 88 (+14)
- Northgate Inn & Conference Centerrecoverable value 71 → 63 (-8)
- Pinegrove Garden Hotelrecoverable value 38 → 31 (-7)
- Summit Row Hotel Downtownrecoverable value 53 → 47 (-6)
- Cedar & Vine Hotel Midtownrecoverable value 78 → 76 (-2)
More portfolio charts
The same measured demo values as the tables above, drawn as charts. Every chart can be read as bars, a line or a pie — the values never change.
Where the guest issues sit
Guest mentions across the portfolio, grouped by the department that owns the fix.
Decision mix across the portfolio
How the hotels split between acting now, fixing this week, monitoring and protecting an existing advantage.
Each slice is one entry, sized by hotels. Hover a slice for its original value.
How fixable, and how sure are we?
Each hotel's lead issue scored on how fixable it is against how confident the read is. High on both is where effort pays back fastest.
Evidence behind each read
Guest reviews read per hotel over the last 30 and 90 days. Every hotel shown also carries a measured comp set.
Did the action work? Before against latest recheck
Guest mentions before an action against the latest recheck.
No recheck has been completed in this walkthrough yet. Run a recheck from Actions underway and the before/after comparison appears here — nothing is shown until there is a real result to show.
Actions underway
What the portfolio has committed to, who owns it, and when you will know whether guests noticed. Everything you change here lasts for this walkthrough only.
Overdue
1
Due within a week
1
In progress
2
Done — awaiting recheck
0
A verified read of what guests are saying across your hotels right now. Every figure is based on current hotel data — nothing on this page is an estimate.
Hotels reviewed
6
12 issues identified
Fix / Monitor / Protect
3 / 2 / 1
Hotels needing management attention, watching, or already winning
Must act now
2
Hotels where action cannot wait
Evidence coverage
100%
6 of 6 hotels fully verified · comp-set comparison in place
Where the money is
The hotels with the most recoverable guest value today.
1. Harborline Suites Riverwalk
Tampa, FL · vs Bayfront Court Riverwalk (behind comp set)
Must act nowNeeds management attention88Re-staff overnight housekeeping recovery and re-inspect the 4th and 5th floors daily.
2. Cedar & Vine Hotel Midtown
Nashville, TN · vs The Rowan Midtown (behind comp set)
Must act nowNeeds management attention76Add a second front-desk agent for the 3pm–8pm arrival peak seven days a week.
3. Northgate Inn & Conference Center
Columbus, OH · vs Easton Parkway Hotel (behind comp set)
Needs management attention63Rebuild the hot breakfast line and hold covers until 10am on weekends.
Every hotel at a glance
Guest rating, standing against the comp set, and the single issue costing each hotel the most.
| Hotel | Market | Guest rating | vs comp set | Top issue | Opportunity | Open actions | Act |
|---|---|---|---|---|---|---|---|
| Harborline Suites RiverwalkHarborline · Upscale select-service · 184 keys | Tampa, FL | 3.91,420 reviews | -0.6 | Cleanliness | 88 | 3 | |
| Cedar & Vine Hotel MidtownCedar & Vine · Lifestyle full-service · 240 keys | Nashville, TN | 4.12,310 reviews | -0.3 | Service & front desk | 76 | 3 | |
| Northgate Inn & Conference CenterNorthgate · Upper midscale · 156 keys | Columbus, OH | 4.0980 reviews | -0.2 | Breakfast & F&B | 63 | 3 | |
| Lakeshore Court HotelLakeshore · Upscale select-service · 128 keys | Madison, WI | 4.3760 reviews | +0.1 | Maintenance | 54 | 1 | |
| Summit Row Hotel DowntownSummit Row · Lifestyle full-service · 212 keys | Denver, CO | 4.41,890 reviews | +0.2 | Noise | 47 | 1 | |
| Pinegrove Garden HotelPinegrove · Upper midscale · 144 keys | Charlotte, NC | 4.61,130 reviews | +0.5 | Value & fees | 31 | 0 |
Demonstration only. Hotel-level drilldowns are available to signed-in operators inside the live product. Opportunity scores here follow the same deterministic method used on real data — no AI model sets or adjusts a number on this page.